RETURN & REFUND POLICY

We want customers to shop with confidence at AINVLANG.

Unless otherwise stated on the applicable product page, eligible products may generally be returned within 30 days after delivery, subject to the requirements below.

1. Return Eligibility

To qualify for a return, an item must generally:

• Be returned within 30 days after delivery;
• Be unused;
• Be in substantially the same condition in which it was received;
• Include original packaging and accessories where applicable; and
• Be accompanied by proof of purchase.

Items showing signs of customer-caused damage, improper use, alteration, or excessive wear may not qualify for a refund, except where otherwise required by applicable law.

2. Home Décor Return Conditions

Because our products may include doormats, wall art, blankets, and decorative textile products, the following conditions may also apply.

Doormats and Floor Mats

Returned mats should be unused and free from:

• Dirt;
• Stains;
• Excessive wear;
• Outdoor-use marks; and
• Customer-caused damage.

Wall Art and Prints

Wall-art products should be returned without customer-caused:

• Scratches;
• Tears;
• Holes;
• Creases;
• Moisture damage; or
• Alterations.

Blankets and Textile Products

Returned blankets and textile products should generally be:

• Unused;
• Unwashed;
• Free from stains;
• Free from odors; and
• In their original condition.

These conditions do not limit any non-waivable consumer rights.

3. How to Request a Return

Before sending any item back, contact:

service@ainvlang.com

Please include:

• Your order number;
• The product you want to return;
• The reason for the return; and
• Photographs if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions when appropriate.

Do not return products without contacting us first.

4. Return Address

Approved returns should be sent according to the instructions provided by our customer service team.

Return Address:

Shenzhen Hedianer Qiliang Media Co., Ltd.
Room 606, Shouchuang Business Building
No. 5 Longhua Square 3rd Road
Fukang Community, Longhua Subdistrict
Longhua District, Shenzhen, Guangdong
China

5. Return Shipping Costs

For eligible returns based on:

• Change of mind;
• Incorrect size selection;
• Preference;
• Ordering the wrong product; or
• Another reason not caused by our error,

the customer is generally responsible for return shipping costs, except where applicable law requires otherwise.

If you receive an incorrect, defective, or damaged product due to our error, contact us so we can review the matter and provide an appropriate remedy.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide clear photographs showing the issue.

Depending on the circumstances, an appropriate solution may include:

• Replacement;
• Refund; or
• Another mutually appropriate resolution.

7. Non-Returnable Items

The following items may not qualify for return where permitted by applicable law:

• Personalized products;
• Custom-made products;
• Products clearly identified as final sale;
• Gift cards;
• Products damaged through customer misuse;
• Products altered after delivery;
• Used products that cannot reasonably be resold;
• Washed or heavily used textile products; and
• Items returned without required original components.

Mandatory consumer rights remain unaffected.

8. Refunds

After receiving and inspecting an approved return, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method.

Your bank, credit-card issuer, or payment provider may require additional time to post the refund after it has been processed.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by law.

9. Exchanges

If you would like a different product, design, or size, contact us at:

service@ainvlang.com

Exchange availability depends on inventory and return eligibility.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process the cancellation, but we cannot guarantee cancellation once the order has entered processing or has shipped.

11. Contact Us

AINVLANG

Email:
service@ainvlang.com

Phone:
+86 180 7952 9776

Operated by:
Shenzhen Hedianer Qiliang Media Co., Ltd.