FAQ
FREQUENTLY ASKED QUESTIONS
What does AINVLANG sell?
AINVLANG specializes in home décor products, including doormats, decorative floor mats, wall art, prints, blankets, throws, and other home accessories.
Please review the individual product page for specific dimensions, materials, colors, care instructions, and other product details.
Where do you ship?
We primarily serve customers in the United States.
Shipping availability may depend on your delivery address and the product ordered.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment.
Business days do not include weekends or public holidays.
How long does delivery take?
For orders shipped to the United States, estimated delivery is generally 7–15 business days after the order has been processed and shipped.
Delivery times are estimates and may be affected by carrier delays, weather, holidays, customs procedures, transportation disruptions, or other circumstances outside our reasonable control.
How can I track my order?
When tracking information is available, we will provide it after your order ships.
Please allow time for the carrier's tracking system to update after shipment.
Can I cancel my order?
If you wish to cancel an order, contact us at:
service@ainvlang.com
Please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered processing or has shipped.
Can I change my shipping address?
Contact us immediately if you entered an incorrect shipping address.
If your order has not yet entered processing or shipment, we may be able to update the address.
We cannot guarantee address changes after an order has been shipped.
Are product colors exactly the same as the images?
We make reasonable efforts to display product colors accurately.
However, colors may appear slightly different because of photography, lighting, screen settings, material variations, and manufacturing differences.
How do I choose the correct doormat or wall-art size?
Please review the dimensions shown on the individual product page before ordering.
We recommend measuring the intended space before completing your purchase.
Do wall-art products include frames?
Frame availability depends on the individual product.
Please review the product description carefully to determine whether a frame or hanging accessory is included.
If the product page does not state that a frame is included, you should not assume that one is included.
How should I care for blankets and textile products?
Care requirements may vary by material.
Please follow any product-specific care instructions shown on the product page or product label.
What if my product arrives damaged?
Contact us at l2318000622@gmail.com as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product; and
- Photographs of the packaging where relevant.
We will review the issue and provide an appropriate solution.
What if I receive the wrong product?
Contact us at l2318000622@gmail.com with your order number and photographs of the item received.
We will review the issue and assist you.
Can I return an item?
Eligible items may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.
How do I start a return?
Contact us before sending any product back.
Email:
Please include your order number, the product you wish to return, and the reason for your return.
Where are returns sent?
Approved returns are sent according to instructions provided by our customer service team.
Our return address is located in Shenzhen, Guangdong, China.
Do not send an item back before contacting us.
How are refunds issued?
Approved refunds are generally returned to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time after the refund has been issued.
How can I contact AINVLANG?
Email:
l2318000622@gmail.com
Phone:
+86 180 7952 9776
Website:
ainvlang.com